FAQ’s

What food is available?

You can bring your own picnic into the main arena but we have a wide variety of catering on offer, including a large BBQ, Indian, Mexican and Chinese. Unfortunately, we can not allow alcohol to be brought in to, or out of the arena (a range of premium alcoholic and non-alcoholic drinks will be on sale from our bars).

Can I bring my own alcohol?

Due to licensing restrictions, you are not permitted to bring alcohol into the arena. There is a wide range of premium alcoholic (and non-alcoholic) drinks available for purchase from our bars.

Will I be able to come and go during the day?

Please note this is a no re-entry event. Re-entry to the Festival is not permitted, with the sole exception of parents/guardians accompanying children under the age of 16. Single use re-entry wristbands will only be issued on site at the Festival to parents/guardians who are in possession of a Child Ticket and this pass allows for re-entry to the festival with or without your child. The reason for this exception is because the Festival is a family-friendly event and we want to be flexible to the needs of parents/guardians. Adults not accompanying children to the Festival will not be allowed re-entry. Single use re-entry wristbands will also be available for disabled guests.

What time does the event start/finish?

The gates open at 11.00am and we recommend that you get to Southampton Common early, so that you don’t miss any of the action!

The Festival starts at midday and finishes at 10:30pm.

Please Note: THE RUNNING ORDER WILL BE AVAILABLE ON THE DAY AND NOT IN ADVANCE.

Tickets

How can I purchase tickets?

Tickets to this event are limited, so don’t miss out!

Tickets for our events should only be purchased from authorised sellers. They can be booked securely through this website, links posted by us on our social media pages and from Gigantic Tickets.

NEVER PURCHASE TICKETS FROM RESELLER WEBSITES AS THESE DO NOT GUARANTEE ENTRY TO OUR EVENTS. If in doubt, please check with us before buying.

Tickets will NOT be available on the gate.

Problems purchasing your tickets online? Please email customerservices@gigantic.com

I am having a problem printing my e-ticket/haven't received my ticket

For all ticket enquiries, please contact our ticket agent Gigantic for assistance. Their email address is customerservices@gigantic.com or you can call them on 0115 807 7900.

What's included in VIP?

2019 will see our ever popular and totally cool, funky 80s themed CLUB TROPICANA VIP enclosure.

As well as entry to the event, VIP tickets include fast track entry, luxury loos, meal and welcome drink, PLUS exclusive DJ sets.

Sit back and relax in this exclusive area with comfy seating and chairs and a full bar serving quality brands and 80’s cocktails, plus of course the all-important VIP luxury loos – essential at any festival!

Fancy dress is recommended, but not compulsory!

For any group or company bookings (10 or more) please email your request to customerservices@gigantic.com
Alternatively, you can call Gigantic customer services between 9:00am and 5:30pm Monday to Friday on 0115 807 7900.

Table service (with a pre-payable bar spend and non refundable) is also available if required and we would strongly advise booking in advance if there are more than four of you. For more information, please contact VIP@uk-live.co.uk

Please note that VIP does not always guarantee the best view of the stage.

How do I apply for a personal assistant ticket?

In our efforts to make Let’s Rock Southampton! accessible to everyone, we offer disabled ticket holders, subject to availability, a free ticket for a personal assistant. This offer is open to those who hold a current higher rate of DLA or other UK government approved supporting evidence of their requirement for a personal assistant. Carer tickets can only be issued against general entry tickets.

IMPORTANT: This offer is only available to those people that would be unable to attend the festival without a full time assistant. Every application is looked at on an individual basis and if anyone is found to be making a fraudulent application, we reserve the right to cancel both the original ticket and personal assistant ticket, before and during the event.

To apply for a personal assistant ticket, please follow the procedure below:
– Buy a standard general admission ticket (must be online)
– Email us proof of purchase (the email from Gigantic) AND a copy of your letter of award for DLA (or equivalent)

Please send your email to uklcs@uk-live.co.uk before 22nd June 2019. Please ensure that any attachments do not exceed a file size of 1MB, and that you include your full postal address in your email.

PERSONAL ASSISTANT TICKETS WILL BE EMAILED ONE WEEK BEFORE THE EVENT

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